Shipping policy

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification via email when your order has shipped. 

Moolgo uses 'K-Shipping', a shipping connection platform. 'K-Shipping' allows consumers to choose the shipping company of their preference.


(Depending on country and region, the shipper's choice may vary.)

 

List of couriers connected to K-Shipping

  1. Pantos Express
  2. ACI Express
  3. Lotte Global Logistics
  4. Korea POST - EMS
  5. Korea POST - K-Packet
  6. UPS
  7. Fedex

We are not responsible for the following matters:

1. Delivery delays due to natural disasters and weather changes are not liable.

2. We are not responsible for the delay in delivery due to internal circumstances of the shipping company.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Water delivery depends on weight. : Please check the table below for related information. Consumers can choose the shipping company. If you want to deliver it quickly, it can be expensive.

 

 

Vietnam ( Currency: VND ) / Delivery Time : 7 ~ 10 day

Weight(KG)

Price(VND)

Weight(KG)

Price(VND)

0.1

122,000

5.0

1,276,800

0.3

152,000

5.5

1,402,800

0.5

190,000

6.0

1,528,800

1.0

284,000

6.5

1,654,800

1.5

396,000

7.0

1,780,800

2.0

516,000

7.5

1,906,800

2.5

646,800

8.0

2,032,800

3.0

772,800

8.5

2,158,800

3.5

898,800

9.0

2,284,800

4.0

1,024,800

9.5

2,410,800

4.5

1,150,800

10.0

2,536,800

 

Deliveries are made from delivery hour on Business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping      

We offer international shipping to the following countries: Vietnam.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Moolgo is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@matekorea.net with your name and order number, and we will look into it for you.

When purchasing a product from moolgo, the consumer will receive an order notification via email about the information entered at the time of purchase, and will receive a shipping traffic URL when additional shipping begins.

Refunds, returns, and exchanges

If there is a serious reason for the product within three days of receiving the product, take a photo and contact info@matekorea.net for a refund within three business days.

In other cases, it is not possible to return or exchange.

In the event that your order arrives damaged in any way, e-mail your order number and product status to info@matekorea.net within three business days. We deal with this on a case-by-case basis, but we will do our best to ensure a satisfactory solution.

If you have any questions, please do not hesitate to contact:

info@matekorea.net